Terms & Conditions

Online Payment
All online purchases must be paid for prior to shipment of the products, no matter what the value. We retain title to the products you order until you have made payment in full for those products. We reserve the right to refuse to accept credit cards on the basis of country of origin, issuing bank or upon the requirements or recommendation of our payment processor.

Confirmation of Order
Your order with us is not confirmed until you have received a return email from “Jones the painter” advising we have received your order and payment and that your order is being processed.

Shipping & Taxes

We ship via International Courier at a flat rate as follows:

• New Zealand & Australia: Free
• Russia: NZD $160
• Rest of World: NZD $70

You have the peace of mind of knowing your mail is tracked at key points until it reaches its destination and, if possible, a signature is collected on delivery.

Delivery Times
All prints are currently in stock if they are shown as available on the website. Shipping within New Zealand is sent via NZ Post’s ParcelPost network for delivery in 1-3 working days. Shipping for all other countries is sent via International Courier with a target delivery time of 2-6 working days, tracked with signature required. Note that delivery times may be longer if services are affected by outside factors (such as COVID-19).

Destinations

Australia, Austria, Belgium, Brazil, Cambodia, Canada, Chile, China, Cook Islands, Costa Rica, Croatia, Czech Republic, Denmark, Ecuador, El Salvador, Fiji, Finland, France, Germany, Greece, Hong Kong, Hungary, India*, Indonesia, Ireland, Italy, Japan, Macau, Malaysia, Mexico, Netherlands, New Caledonia, Norway, Philippines, Poland, Portugal, Romania, Samoa, Singapore, Slovenia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Tonga, UK, USA, Uruguay, Vanuatu and Vietnam.

*Please note that International Courier service is only available to the major cities in India listed below:

Agartala, Agra, Ahmedabad, Aizawl, Ajmer, Allahabad, Alwaye, Ambala, Amritsar, Aluvay, Aurangabad, Bangalore, Bareilly, Belgaum, Bhopal, Bhubaneshwar, Bombay, Calcutta, Callicut, Chandigarh, Coimbatore, Cuttack, Dehradun, Delhi, Dhanbad, Dibrugarh, Faridabad, Gangtok, Goa, Gorakhpur, Gulbarga, Gurgaon, Guwahati, Gwalior, Hosur, Howrah, Hublidharwab, Hyderabad, Imphal, Indore, Jaipur, Jammu, Jamshedpur, Jodhpur, Jorhat, Jullundur, Kanchipuram, Kanpur, Kochi, Kolan, Kottayam, Lucknow, Ludhiana, Madras, Mangalore, Meerut, Moradabad, Mumbai, Mysore, Nagpur, Nasik, Panaji, Panipat, Patna, Pondicherry, Pune, Raipur, Rajkot, Ranchi, Salem, Shillong, Shimla, Silchar, Siliguri, Srinagar, Surat, Thiruvananthapuram, Tirupati, Tirupur, Trichur, Trichy, Udaipur, Udupi, Vadodara, Varanasi, Vijayawada and Visakhapatnam.

Notes:

• Destinations not listed above are not tracked and travel at the buyer’s risk.
• Tracking in Russia is available if shipping from business to business only.
• We do not ship to PO Boxes.
• The purchaser is responsible for any tax or duty imposed by the Customs Department in the destination country.

Shipping details must include your full address and daytime telephone number. Your order cannot be processed if these details are missing. For purchasers using a New Zealand delivery address New Zealand GST is included in the purchase price at the rate of 15%.

Availability
Please note that quantities of products available for sale from this site are limited, so products may become sold out. If this should occur and the merchandise is not available on back-order, we will promptly refund any payment that we may have received from merchandise that is unavailable. We will email confirmation of the credit refund in this case. Prices of products and other charges displayed on this website are current at the time of issue, but may change at any time and are subject to availability.

Ordering Goods
Orders can only be placed by people who can make legally binding contracts. Any order placed by you via this website is an offer to you to purchase a particular product for the price (including the delivery and other charges) specified on this website at the time you place your order. We reserve the right to accept or reject your offer for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, an error in your order or a failure in your payment.

Customer Information on Your Order
We are not responsible for any customer input errors or typographical errors in your name or address when you enter it in the order form. You are responsible for verifying all information is correct before submitting an order. We will endeavour in all cases to have returned any shipment that is not delivered as a result of any error in your order form, but if this is not possible the responsibility and onus remains with you.

Variation and Termination
These terms and conditions, or any part of them, may be varied or terminated by “Jones the painter” without notice at any time, for any reason. Any variation will be binding when published on this website.

Consumer Guarantees Act 1993
If the purchaser is acquiring goods for the purposes of a trade or business, the purchaser acknowledges that the provisions of the Consumer Guarantees Act 1993 do not apply to the supply of goods by jones the painter to the purchaser.

Returns
If your order has been damaged in transit, has a printing defect, or if an incorrect item has been shipped to you please contact us within 48 hours at sales@jonesthepainter.com. For orders with delivery addresses in New Zealand non-business purchasers are protected by the Consumer Guarantees Act (CGA).

Shipping and handling charges on any returned items are non refundable. When returning items we are not responsible for lost items so we recommend you courier them back to us.

Exchange rate variations: jones the painter is not responsible for any differences in the exchange rate between the date of purchase and the date of refund nor any bank fees charged on the original purchase or refund if applicable.

Currency
All pricing is listed in New Zealand dollars by default but can be converted to another currency using the built in calculator. Your total order amount will be billed in New Zealand Dollars and converted to your local currency at a rate decided by your bank. Any additional fees charged by your bank are the responsibility of the customer.

Jurisdiction
Jones the painter is based in Auckland, New Zealand and operates under New Zealand business law. Any disputes will be held under New Zealand law and in a New Zealand court of law.

Copyright & Trademarks
All content on this site is the property of “Jones the painter” and protected by New Zealand and international copyright laws. ALL RIGHTS RESERVED. You shall be solely responsible and liable for any and all damages resulting from any infringement of copyrights, proprietary rights, or any other harm resulting from any uploading, posting or submission of your content on the Site. Display or transmission of the content of this site is strictly prohibited, unless authorised by Jones the painter.